Delivery and Returns

  1. Delivery charges

Our standard delivery charges are as follows:

Local delivery (20-mile radius) – £5.99 

For UK Mainland deliveries, overnight courier can be arranged. Courier delivery charges apply and are based on product weight and distance travelled. 

 

  • Local Delivery 

 

For Local Delivery, simply add your products to your basket and enter your delivery address for accurate delivery cost to be calculated.

We currently offer local delivery to the following postcodes:

EH47, EH48, FK1, FK4, G1, G11, G12, G13, G14, G15, G2, G20, G21, G22, G23, G3, G31, G32, G33, G34, G4, G40, G41, G42, G43, G44, G45, G46, G5, G51, G52, G53, G58, G60, G61, G62, G63, G64, G65, G66, G67, G68, G69, G70, G71, G72, G73, G74, G75, G76, G77, G78, G79, G80, G81, G9, G90, KA16, KA17, KA3, ML1, ML10, ML11, ML2, ML3, ML4, ML5, ML6, ML7, ML8, ML9 (Please update as I have removed some postcodes)

We endeavour to increase our delivery postal address as we move forward. 

 

 

  • UK Mainland delivery

 

To query UK mainland delivery, please send us an email to ensure we can offer delivery to your address – [email protected]. You will receive a reply within 2 working days. If the order is accepted, you will be advised to follow the next steps:

  • Simply add your products to your basket 
  • Go to Checkout
  • Enter your details (Screenshot) 
  • Click Proceed (SCREENSHOT) 
  • Select ‘Collect in store BLANTYRE’ 
  • Select your preferred date (week days only, we do not send courier orders on a Saturday or over the Christmas / New Year period) 
  • Add a note to remind our team this is a courier delivery and your preferred order date
  • Our team will contact you (via phone call) for payment before delivery. Courier costs vary and the delivery will not be sent until courier costs have been paid. (Approximately £10-£12depending on product weight and courier distance)
  • The team will confirm the delivery address and advise when you should receive your package.
  1. Delivery Days

Orders placed for local delivery before noon will normally be delivered within 2 working days.

The earliest delivery day after a bank holiday is Wednesday.

 

  1. Delivery Exceptions  

 

We are unable to deliver to the following postcodes due to their remote location:

  • Shetland: ZE1-3
  • Orkney: KW11-17
  • Western Isles: HS1-9
  • Isle Of Arran: KA27 & Isle Of Cumbrae: KA28
  • GY-ALL, HS-ALL, IM-ALL, JE-ALL
  • PA62-80
  • The Scottish Highlands & islands:

AB31-35, AB36-38, AB41-45, AB51-54, AB55-56, BT1-99, FK17-21, IV1-39, IV52-54, IV63, KW1-10, KW18-99, PA21-40, PH18-29, PH32-33, PH45-48.

 

 

  1. 6. Local Deliveries

Local deliveries can be placed 1 day prior (except Saturday & Sundays). 

We do not offer on-the-day deliveries. 

Local delivery postcodes include: 

EH47, EH48, FK1, FK4, G1, G11, G12, G13, G14, G15, G2, G20, G21, G22, G23, G3, G31, G32, G33, G34, G4, G40, G41, G42, G43, G44, G45, G46, G5, G51, G52, G53, G58, G60, G61, G62, G63, G64, G65, G66, G67, G68, G69, G70, G71, G72, G73, G74, G75, G76, G77, G78, G79, G80, G81, G9, G90, KA16, KA17, KA3, ML1, ML10, ML11, ML2, ML3, ML4, ML5, ML6, ML7, ML8, ML9 

  1. Saturday Deliveries

Local deliveries for a Saturday must be placed on Friday before 11:59pm. 

Courier orders for UK Mainland (excluding Scottish Highlands) will not be sent on a Saturday. 

 

  1. Packaging

Your meat order is kept cool in transit because we use a one-piece foil insulated cardboard box, and your meat is packed along with specially designed ice packs.

 

The insulated cardboard box is leak-proof and sturdy. It keeps the inside cool. Our ice packs are made with a water-based gel, which is frozen and packed with the meat. This will keep the meat at the correct temperature for up to 36 hours.

 

  1. UK Mainland Delivery Method

 

Strachan deliveries are influenced by its courier partners (up to 2 working days).

 

We will deliver our products in specially designed cardboard boxes.

The process:

  • Strachan hand delivers the package to the agreed courier who will produce a consignment note for the delivery. 
  • The courier company then delivers the package directly to your door. 
  • Customers can give additional delivery instructions for their order online at the time of purchase (See Customer Note at checkout) 

Deliveries are attempted at least once on the day of delivery. The selected courier may deliver the package to a neighbouring house either two doors up or down from the delivery address.

Full instructions for collection are posted on the instruction card at the delivery address. If it is not possible to deliver the package on the day of delivery the courier company will return the package to the local depot and attempt to deliver on the next working day. Thereafter parcels must be collected from the local delivery depot. If not collected parcels are returned to Strachans. 

Returns Policy

If your order is incorrect or damaged, please call or email us and we’ll do our best to rectify any problems as quickly as possible.

Wrongly Supplied Products

If you have received incorrect products in your order please inform us within 24 hours from the date of the goods received. We will then arrange collection and either provide a refund to the same payment card as used to place the order or send replacement correct items as soon as we receive the goods.

Defective or Damaged Products

If the products received are thought to be defective or damaged in some way, the products may have to be returned to Strachans. If this is the case, this must be before the “Use By” date of the products. If the goods are found to be faulty or defective, we will offer a replacement or a full refund and in either case we will refund your postage cost.

Right to Cancel

Your right to cancel starts at the time of placing the order, as all of our products are food and therefore perishable, your right to cancel ceases at the point of dispatch.

Guarantee of Quality

If you are not completely satisfied with any products you receive, please contact us via email or phone.

  1. Delivery charges

Our standard delivery charges are as follows:

Local delivery (20-mile radius) – £5.99 

For UK Mainland deliveries, overnight courier can be arranged. Courier delivery charges apply and are based on product weight and distance travelled. 

 

  • Local Delivery 

 

For Local Delivery, simply add your products to your basket and enter your delivery address for accurate delivery cost to be calculated.

We currently offer local delivery to the following postcodes:

EH47, EH48, FK1, FK4, G1, G11, G12, G13, G14, G15, G2, G20, G21, G22, G23, G3, G31, G32, G33, G34, G4, G40, G41, G42, G43, G44, G45, G46, G5, G51, G52, G53, G58, G60, G61, G62, G63, G64, G65, G66, G67, G68, G69, G70, G71, G72, G73, G74, G75, G76, G77, G78, G79, G80, G81, G9, G90, KA16, KA17, KA3, ML1, ML10, ML11, ML2, ML3, ML4, ML5, ML6, ML7, ML8, ML9 (Please update as I have removed some postcodes)

We endeavour to increase our delivery postal address as we move forward. 

 

 

  • UK Mainland delivery

 

To query UK mainland delivery, please send us an email to ensure we can offer delivery to your address – [email protected]. You will receive a reply within 2 working days. If the order is accepted, you will be advised to follow the next steps:

  • Simply add your products to your basket 
  • Go to Checkout
  • Enter your details (Screenshot) 
  • Click Proceed (SCREENSHOT) 
  • Select ‘Collect in store BLANTYRE’ 
  • Select your preferred date (week days only, we do not send courier orders on a Saturday or over the Christmas / New Year period) 
  • Add a note to remind our team this is a courier delivery and your preferred order date
  • Our team will contact you (via phone call) for payment before delivery. Courier costs vary and the delivery will not be sent until courier costs have been paid. (Approximately £10-£12depending on product weight and courier distance)
  • The team will confirm the delivery address and advise when you should receive your package.
  1. Delivery Days

Orders placed for local delivery before noon will normally be delivered within 2 working days.

The earliest delivery day after a bank holiday is Wednesday.

 

  1. Delivery Exceptions  

 

We are unable to deliver to the following postcodes due to their remote location:

  • Shetland: ZE1-3
  • Orkney: KW11-17
  • Western Isles: HS1-9
  • Isle Of Arran: KA27 & Isle Of Cumbrae: KA28
  • GY-ALL, HS-ALL, IM-ALL, JE-ALL
  • PA62-80
  • The Scottish Highlands & islands:

AB31-35, AB36-38, AB41-45, AB51-54, AB55-56, BT1-99, FK17-21, IV1-39, IV52-54, IV63, KW1-10, KW18-99, PA21-40, PH18-29, PH32-33, PH45-48.

 

 

  1. 6. Local Deliveries

Local deliveries can be placed 1 day prior (except Saturday & Sundays). 

We do not offer on-the-day deliveries. 

Local delivery postcodes include: 

EH47, EH48, FK1, FK4, G1, G11, G12, G13, G14, G15, G2, G20, G21, G22, G23, G3, G31, G32, G33, G34, G4, G40, G41, G42, G43, G44, G45, G46, G5, G51, G52, G53, G58, G60, G61, G62, G63, G64, G65, G66, G67, G68, G69, G70, G71, G72, G73, G74, G75, G76, G77, G78, G79, G80, G81, G9, G90, KA16, KA17, KA3, ML1, ML10, ML11, ML2, ML3, ML4, ML5, ML6, ML7, ML8, ML9 

  1. Saturday Deliveries

Local deliveries for a Saturday must be placed on Friday before 11:59pm. 

Courier orders for UK Mainland (excluding Scottish Highlands) will not be sent on a Saturday. 

 

  1. Packaging

Your meat order is kept cool in transit because we use a one-piece foil insulated cardboard box, and your meat is packed along with specially designed ice packs.

 

The insulated cardboard box is leak-proof and sturdy. It keeps the inside cool. Our ice packs are made with a water-based gel, which is frozen and packed with the meat. This will keep the meat at the correct temperature for up to 36 hours.

 

  1. UK Mainland Delivery Method

 

Strachan deliveries are influenced by its courier partners (up to 2 working days).

 

We will deliver our products in specially designed cardboard boxes.

The process:

  • Strachan hand delivers the package to the agreed courier who will produce a consignment note for the delivery. 
  • The courier company then delivers the package directly to your door. 
  • Customers can give additional delivery instructions for their order online at the time of purchase (See Customer Note at checkout) 

Deliveries are attempted at least once on the day of delivery. The selected courier may deliver the package to a neighbouring house either two doors up or down from the delivery address.

Full instructions for collection are posted on the instruction card at the delivery address. If it is not possible to deliver the package on the day of delivery the courier company will return the package to the local depot and attempt to deliver on the next working day. Thereafter parcels must be collected from the local delivery depot. If not collected parcels are returned to Strachans.